There are posts in Apple’s discussions dating back to 2014 from an iPhone 5 user running iOS 8. Problems like this have been seen before. See also: Not Enough Space to Transfer Backup to iPhone, Fix
At least one user reports that after trying to enter from the keypad, the call will fail. One user reports being able to use the keypad while on a phone call only if the phone is not on speaker, but if the phone is on speaker – the way many people will dial a number they know will require making multiple menu selections before being put on hold – they cannot input menu selections using the keypad. See also: iPhone or iPad not Showing up in Finder on Mac, Fix This issue has affected people using different cell services. This issue seems to affect users’ ability to enter numbers for phone prompts for many different phone numbers, and so appears to be a general problem for the affected users. This can be a serious problem when trying to make a call that requires entering information and selecting menu options. Some users have reported a problem where they are unable to use their iPhones keypad (also called dial pad) to punch in numbers while they are on a phone call.
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